Valuing Delivering WOW

There's a great quote by Maya Angelou that says "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." How true is this. When you think back to the people in your life what comes up for you? Even those you had negative experience with have left an impression haven't they...you can feel the memories, and the fondest ones, I bet they feel the best.

In the business world we talk about leaving a legacy. Something that can contribute to the lives of others long after we've gone. Hands up who would love their legacy to begin with the statement... "Wow"... that would feel great huh, great for you and great for the one feeling compelled to utter the very word. 

For the sake of today's learning let's bring it right back to the now. If you are not already focusing on Delivering Wow or however that is translated for you then perhaps now is the perfect time. Which one of your values ensures that you are creating a positive experience that doesn't just feel good but makes your clients know that you are committed to giving them an exceptional service with impeccable care?

How does what you do deliver an emotional impact to the receiver? How are you making them feel and more importantly WHAT are you making them feel?  Are you utilising feedback systems to find out what your clients love, or not, about the service you deliver? 

Think back to the previous values blogs in this series (#1 & #2) one of the ways we deliver wow at TCI is by living the values. This includes letting Outstanding Results do the talking, being Passionate & Determined as well as the next 7 values blogs to come. When we consistently live and teach the values we strengthen the ability for the team to fulfil the companies vision & mission - Inspiring the Extraordinary - so each student may - Live their Dreams.

So I'll leave you with a few questions to ask yourself today:

- Who walked away from you today with an exceptional experience?

- Where did you deliver - Average - today and did you hold yourself accountable?

- How do you measure your ability to WOW?

- How are you teaching others to WOW and how are you holding them accountable?

Go forth and WOW :)

Thanks for reading... Please leave me a comment to let me know the value you got (or not) LOL trust you were WOWED and hey if I've inspired the extraordinary in you please share my blog with others and pay forward the inspiration xxx